Please Choose a Help Topic Below:

Can the telematics device be fitted to all cars?
Yes, the telematics device can be fitted to all cars.

Where is the telematics device fitted in my car?
The telematics device is fitted discreetly (usually under the dashboard) in an optimal position for your make and model of car.

Will the telematics device damage my car?
No, the telematics device is professionally installed and doesn't affect the vehicle's warranty.

How do I get the telematics device installed?
Our installation team will contact you by phone and text to arrange a time and date for the installation. An engineer will then come to install the device at a time and place that is convenient for you. Installation takes around 40 minutes.

How much does it cost to have the telematics device installed?
We provide the telematics device free of charge.

Do I own the telematics device once it's installed?
No, we own the telematics device.

How do I earn reward kilometres and purchase extra top up kilometres?

Do I have to remove the telematics device if I sell my car?
No, we will remotely deactivate the device if you sell your car or cancel your insurance policy. You must make sure that you tell anyone who buys your car that the device is installed even though it will be deactivated not be collecting data.

Does the telematics device know where I am?
Yes, as with any GPS device such as a mobile phone, the device does send location data, but this is not fed through in real-time. We do not use this data unless your car is stolen, and the theft tracking feature is activated.

Is there a restriction on how many Kilometres I can drive?
When you purchase a Boxymo Telematics policy you choose how many "Policy Kilometres" you require for the year. Throughout the policy term, you have the potential to earn “Reward Kilometres” based on your driving behaviours and the annual number of policy kilometres selected.

If you require more Kilometres than the total of your "Policy Kilometres" and "Reward Kilometres", you can purchase "Top-Up Kilometres" in bundles of 400, 800 and 1500. You can see the cost per kilometre via your manage my policy.

What happens if I have kilometres left when my policy is due for renewal?
If you have "Reward Kilometres" or "Top-Up Kilometres" left when your policy is due to renew these are carried forward into the next year. However, if you have "Policy Kilometres" left, these are lost and not carried forward. There is no financial exchange for lost kilometres.

In what order are kilometres used up?
There are three different types of kilometres, "Policy Kilometres", "Top-Up Kilometres" and "Reward Kilometres". You use your Policy Kilometres first, followed by “Top Up” Kilometres and “Reward” Kilometres. Policy Kilometres are the only ones that may not be rolled over to next year’s renewal. After renewal, any rollover kilometres from the previous year are used first before your new Policy Kilometres.

What happens to my insurance if the telematics device stops working?
The technology in the device allows us to fix it remotely in over 90% of cases, if that is not possible, we will send an engineer to identify the problem and fix it or replace the device. Whilst the device is not operating no driving behaviour will be collected, so your overall score will not be affected.

Do you share the data with any third parties?
We only share the data with those companies required to provide the services under the policy, such as the device provider. Other than where we may be required to disclose any information, we hold by a relevant law enforcement or regulatory authority, we will not disclose any specific information we hold about you unless you have expressly authorised us to do so.

Can the data collected be used to defend me if I'm involved in an accident?
If the data helps to indicate that you were not at fault for an accident, we will try to use it to defend you.

It’s quick and easy! Make quick changes to your policy such as changing your car, adding a driver, upload or request documents here.

Manage my policy

We’re available 24/7 and will be able to advise you what to do next. If you have been involved in an accident and are not making a claim you must still advise us of the incident.

Call 1890 812 763

It’s quick and easy. Login to your self-service account and renew your insurance policy in minutes

Renew my policy

We offer 24/7 emergency assistance to help get you back on the road.

Call 01 804 4328 (ROI)
Call 028 9048 5219 (UK)

We’ll repair or replace your windscreen at a time and place that suits you!

Call 1850 200 552

The easiest way to make a payment is via your manage my policy. However if you wish to call us we can advise you on what to do next.

Call 1890 927 875

Please email and provide the following:

Gardai Station, Name and Policy Number

About BoxyMo is Ireland's first telematics dedicated insurer. This new concept is simple, we fit a telematics device, known as “BoxyMo” to your car. BoxyMo will then tell us how you drive and how far you drive. In addition to this “BoxyMo” will show you each month how to improve your driving and reduce your insurance costs. read more...

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  • Address: PO BOX 151 Letterkenny, Co Donegal

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