Any complaint is a serious matter.

It is our intention to provide you with a high level of customer service at all times. If there are occasions where we do not meet these standards, please contact a member of staff by writing to, The Complaints Department, PO Box 151, Letterkenny, Co. Donegal.

Whether you contact us verbally or in writing we will acknowledge your complaint in writing within 5 working days, advising you of who is dealing with the matter and further details regarding our complaints procedure. We aim to resolve any complaints within 20 working days. A copy of our full complaints procedure is available at any time upon request.

If the complaint is dissatisfied with the handling or the outcome of the complaint, the complainant may contact the Financial Services Ombudsman, Third Floor Lincoln House, Lincoln Place, Dublin 2 or phone 1890 882090 –

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Any complaint is a serious matter.

We aim to provide the highest levels of customer service, and take all complaints seriously. If you wish to make a complaint, please contact us.

Policy Complaints

If your complaint is in relation to any aspect of your car insurance policy you can write to us at, Complaints Department, PO BOX 151, Letterkenny, Co Donegal.

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About BoxyMo is Ireland's first telematics dedicated insurer. This new concept is simple, we fit a telematics device, known as “BoxyMo” to your car. BoxyMo will then tell us how you drive and how far you drive. In addition to this “BoxyMo” will show you each month how to improve your driving and reduce your insurance costs. read more...

Our Address

  • Address: PO BOX 151 Letterkenny, Co Donegal

  • Opening Hours:

BoxyMo proudly supports JIGSAW

JIGSAW - Young people's health in mind

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© Copyright 2018, MCL Insurance Services Ltd. All rights reserved. PO BOX 151, Letterkenny, Co Donegal. is the trading name for MCL Insurance Services Ltd. MCL Insurance Services Ltd who is authorised and regulated by the Financial Conduct Authority of the United Kingdom, and is regulated by the Central Bank of Ireland for conduct of business rules. MCL Insurance Services Ltd, Registered in Northern Ireland, Company number NI41174. Registered Office, 66 Railway Road, Coleraine, Co Derry, BT52 1PG.